Terms and Conditions
Last updated: June 2026
1. Company Information
Dansk Skilte Inventar A/S trading as Danish Sign Export (DSE)
Solbakken 22
6500 Vojens
Denmark
Company registration no. / CVR: 24213110
VAT no.: DK24213110
Phone: +45 74 54 32 10
E-mail: dse@dse.as
In these Terms and Conditions, Dansk Skilte Inventar A/S trading as Danish Sign Export is referred to as “DSE”, “we”, “us” or “our”.
2. Scope
These Terms and Conditions apply to purchases made through DSE’s webshop, by e-mail, by phone or through any other direct ordering method.
DSE primarily sells to business customers, public institutions, associations and other professional customers outside Denmark. If a private consumer places an order with DSE, mandatory consumer protection rules under applicable law will apply.
When purchasing as a business customer, the customer accepts that the purchase is made as a business-to-business transaction.
3. Formation of Contract
When the customer places an order, the customer will normally receive an automatic order confirmation by e-mail.
A binding agreement is only formed when DSE has accepted the order, issued a final order confirmation or dispatched the goods.
DSE reserves the right to reject or cancel an order in case of pricing errors, typing errors, technical errors, out-of-stock products, credit-related matters, supplier failure or other circumstances that make delivery unreasonable or impossible.
4. Prices
All prices are shown exclusive of VAT unless otherwise clearly stated.
Shipping costs, fees, surcharges and other costs will appear in the webshop, quotation or order confirmation.
DSE reserves the right to make price changes and to correct errors in prices, product information, taxes, duties, exchange rates and supplier information.
5. Payment
DSE offers the payment methods shown in the webshop, order confirmation or individual quotation.
For invoice sales, the payment term is normally 14 days net for customers outside Denmark.
Other payment terms only apply if agreed in writing or stated on the invoice.
Payment is considered timely only when the amount has been received in DSE’s bank account.
In case of late payment, DSE may charge default interest in accordance with the Danish Interest Act from the due date.
DSE may also charge lawful reminder fees, debt collection fees and recovery costs.
For business customers, DSE may additionally charge the statutory compensation amount applicable from time to time under the Danish Interest Act for late payment.
DSE reserves the right to withhold further deliveries, reject new orders or require prepayment if the customer has overdue unpaid amounts.
DSE reserves the right to require full or partial prepayment, including for custom-made products, printed products, larger orders or customers without approved credit.
6. Custom-Made Products and Print Orders
Custom-made products, customer-specific products and print orders must normally be prepaid unless otherwise agreed in writing.
Custom-made products include, but are not limited to, products with print, customer-specific dimensions, custom design, processing, assembly, foiling, sign production or other individual adaptation.
Custom-made products are normally not returnable and are not subject to a right of withdrawal.
The customer is responsible for ensuring that submitted material, files, logos, text, images, colours, measurements and proofs are correct.
DSE does not check spelling errors, design errors, measurement errors, image quality, colour choices, copyright issues or other content-related errors unless this has been separately agreed in writing.
The customer warrants that the customer has all necessary rights to material submitted to DSE, including logos, images, fonts, trademarks and other intellectual property.
The customer shall indemnify DSE against any claims, losses and costs arising from the customer’s lack of rights to submitted material.
Minor colour differences between screen display, print file, proof and finished product are not considered defects.
7. Delivery
Delivery is made to the countries and addresses available in the webshop or stated in the order confirmation.
Stock items ordered before 14:00 CET are normally dispatched on the same business day. This is not a guarantee, and in some cases dispatch may take place later.
Delivery times are indicative unless a specific delivery time has been expressly agreed in writing.
For printed products, custom production or other customer-specific products, delivery time depends, among other things, on the product, production capacity, proof approval and receipt of print-ready files.
Delays do not entitle business customers to compensation, cancellation or damages unless this follows from mandatory law or has been separately agreed in writing.
DSE may make partial deliveries where this is practical or necessary.
8. Shipping
Shipping costs are stated in the webshop, quotation or order confirmation.
Shipping costs may vary depending on country, weight, volume, product length, pallet shipment, special transport, delivery to islands or other special delivery circumstances.
For deliveries outside Denmark, local customs rules, import charges, taxes, duties or other costs may apply. Such costs are payable by the customer unless otherwise agreed in writing.
9. Transfer of Risk
For business customers, the risk in the goods passes to the customer when the goods are handed over to the carrier.
For private consumers, the risk passes to the customer only when the goods have been delivered to the customer or to a recipient appointed by the customer.
10. Receipt and Transport Damage
The customer must inspect the goods and packaging upon receipt.
Visible transport damage must be reported immediately upon receipt to the carrier and to DSE.
If damage is discovered only after receipt, the customer must contact DSE as soon as possible.
DSE may require documentation in the form of photos of the packaging, shipping label, damage and product.
For business purchases, failure to report defects or damage in time may result in the customer losing the right to make a claim.
11. Returns for Business Customers
Business customers do not have an automatic right of return.
Returns from business customers are only accepted by prior written agreement with DSE.
DSE assesses return requests on a case-by-case basis, including the product type, condition, packaging, age, defect, damage, resale value and other relevant circumstances.
Approved return goods must be returned unused, properly packaged and in substantially the same condition as upon delivery.
DSE may charge a return handling fee of up to 15% of the product price and may deduct shipping costs and other direct costs.
Custom-made products, printed products, customer-specific products, specially sourced products and products that can no longer be sold as new are normally not accepted for return.
12. Right of Withdrawal for Consumers
If the customer is a private consumer, the customer normally has a 14-day right of withdrawal for purchases made through the webshop.
The right of withdrawal does not apply to goods made to the customer’s specifications or goods that have been clearly personalised, including products with print, customer-specific dimensions, custom design or other individual adaptation.
If a consumer wishes to exercise the right of withdrawal, the consumer must notify DSE clearly before the expiry of the withdrawal period.
Returned goods must be sent back without undue delay and no later than 14 days after the consumer has notified DSE of the withdrawal.
The consumer pays the return shipping costs unless otherwise required by law or agreed in writing.
The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
13. Complaints and Defects
For consumer purchases, mandatory consumer warranty and defect rules apply.
For business purchases, the customer must inspect the goods immediately upon receipt and notify DSE without undue delay if the customer wishes to rely on a defect.
Visible defects, shortages or transport damage must be reported immediately upon receipt.
Hidden defects must be reported immediately after the customer discovered or should have discovered the defect.
For business purchases, claims cannot be made later than 12 months after delivery unless mandatory law provides otherwise or otherwise agreed in writing.
Complaints and defect claims are assessed on a case-by-case basis.
A complaint only covers defects that existed at the time of delivery or are caused by circumstances for which DSE is responsible.
DSE is not liable for defects, damage or functional issues caused by:
Products used outdoors must be installed, secured and maintained properly, taking into account local weather conditions, surface, placement and use situation.
Outdoor products may be affected by wind, weather, UV light, temperature changes and ordinary use. Such circumstances are not considered defects unless there is a documented production defect or material defect.
14. Remedy, Replacement and Credit
If a claim is justified, DSE may, at its own discretion, remedy the defect, replace the product, offer a proportionate price reduction or credit the product, unless mandatory law provides otherwise.
DSE has the right to inspect the product, including requiring photos, documentation or return of the product, before deciding on the claim.
For business purchases, DSE does not cover costs for dismantling, reinstallation, operating loss, loss of profit, consequential damage or other indirect costs unless this has been agreed in writing or follows from mandatory law.
If a claim turns out to be unjustified, DSE may charge the customer for inspection, handling, shipping and any return of the product.
15. Product Information, Images and Measurements
Product images, descriptions, measurements, colours, materials and other information are indicative.
DSE reserves the right for minor deviations in colours, measurements, materials, surfaces, product design and packaging.
Such minor deviations are not considered defects if the product otherwise corresponds to what was agreed and can be used for its ordinary purpose.
16. Retention of Title
DSE retains ownership of delivered goods until full payment has been received.
For business purchases, the retention of title also applies to all claims DSE may have against the customer as part of the ongoing business relationship, to the extent valid under applicable law.
17. Limitation of Liability
DSE is not liable for indirect loss, operating loss, loss of profit, loss of goodwill, loss of data, consequential damage or similar indirect financial loss.
For business purchases, DSE’s total liability cannot exceed the invoice amount for the specific product or order to which the claim relates.
The limitation of liability does not apply in cases of intent, gross negligence, product liability, personal injury or other circumstances where liability cannot lawfully be limited.
18. Force Majeure
DSE is not liable for failure or delay in performance if this is caused by circumstances beyond DSE’s reasonable control.
This includes, but is not limited to, strikes, lockouts, war, terrorism, natural disasters, fire, flooding, pandemics, government intervention, cyberattacks, IT breakdowns, power outages, transport disruptions, supplier failure, shortage of goods or other extraordinary circumstances.
19. Intellectual Property Rights
All material on DSE’s webshop, including text, images, product data, graphics, logos and design, belongs to DSE or DSE’s suppliers and may not be copied, used or distributed without written permission.
20. Export, Sanctions and Lawful Use
The customer is responsible for ensuring that goods purchased from DSE are used lawfully and are not exported, resold or used in violation of applicable export control, sanctions rules or other relevant legislation.
DSE may reject or cancel orders if DSE assesses that delivery may be contrary to applicable law, sanctions rules or trade restrictions.
21. Personal Data
DSE processes personal data in accordance with DSE’s applicable Privacy Policy.
Information about cookies, tracking, analytics tools, marketing technologies and third-party providers is available in DSE’s Privacy and Cookie Policy.
22. Governing Law and Venue
Agreements with DSE are governed by Danish law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), unless mandatory law provides otherwise.
For private consumers, this choice of law does not affect mandatory consumer protection rights under the law of the consumer’s country of residence.
For business purchases, any dispute shall be brought before the Court in Sønderborg, Denmark, as the court of first instance, unless DSE chooses to bring proceedings before the customer’s venue.
